Remote Training

Using interactive remote access we can deliver quality live training remotely, scheduling it at a time to suit your business. The training is delivered to staff in their local office, avoiding the cost and disruption of travel. Training can be tailored to meet the needs of your staff and your business. Our trainers can respond to any questions raised during the training session and offer demonstrations in both sound and vision.


Remote Online Help

We provide a number of resources to assist you, should you have any queries:

• A Help Desk Service enabling you to talk to a dedicated specialist, who can if necessary, (and only as and when authorised by you), access your system remotely. Our advisors are normally able to answer your queries on one call. Where this is not possible, your help desk advisor will look into the matter and may refer your query to another team member, but you will always be able to monitor progress, via our trackable ticket system (TSR) (see below).
  
  
• We have a ticket system whereby your query is allocated a unique number which you can track online. This ensures that we deal with your queries expeditiously and that they can never simply "get lost in the system". A ticket may be raised by an advisor on your behalf or you may choose to raise a ticket yourself, by clicking on the spanner icon at the bottom of the page when you are logged on as Primary User.