With Voice Over IP Technology (VOIP) your business telecommunications can be cheaper, more flexible, easier to configure, and integrated with the web.
More Questions
In addition to the call recording facility, the software permits primary users
to monitor each user's calls:
The above reports are updated in real time.
Optionally, the Primary User may also run a slideshow displaying their selection of call time statistics for all users. In addition to being viewable on the Primary User’s own computer screen, this slideshow can be displayed on a large monitor within the call centre environment, if applicable. Again, the slideshow is updated in real time.
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Total call time for the day |
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Total talk time for the day |
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Timing, cost and number recorded for every call dialled |
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Number identified with customer name if already in database |
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Optional outcome recording in respect of each call |
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Association of calls to campaign leads and outcomes |
The above reports are updated in real time.
Optionally, the Primary User may also run a slideshow displaying their selection of call time statistics for all users. In addition to being viewable on the Primary User’s own computer screen, this slideshow can be displayed on a large monitor within the call centre environment, if applicable. Again, the slideshow is updated in real time.
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