The Primary User has the facility to set up call recording options, customising them by user. Options include recording incoming calls only, outgoing calls only or recording all calls. The Primary User may also modify these settings at any time.

Call recordings are fully searchable. Individual recordings may be associated to records, where required. For example, a call may be associated to a support request ticket, a customer’s database record, etc.

Recordings will be saved and easily accessible for whatever time period has been arranged with your business. At the end of the arranged time period, prior to deletion from our system, these recordings may be saved onto appropriate electronic media and delivered to you securely if so required.