Manage calls in your business or call centre

A2 VoIP has been designed to manage calls in a business or call centre. Any business, whether small or large, can now implement a scalable VoIP based solution by subscribing to our service. The software works via a Windows PC as a fully featured telephone switch connecting to phone lines and extensions using state-of-the-art VoIP technology.

You can register and manage unlimited users and extensions to the system. If so required you could also make available to your customers a free phone number equivalent to UK 0800 numbers, but via this system.

The software routes all calls within a business and offers all the normal features of a traditional phone system such as allowing internal or external calls and more advanced call queuing for call centre applications.

A2 VoIP can also optionally include an On-Hold Messages System, Voice Call Recording Software, Call Attendant and Voice Mail. For an overview on how A2 VoIP can be used in a call centre environment.
Read Overview

This software is designed to be very easy and intuitive to use. Within minutes you will be able to set up users and start making phone calls. A full list of features follows below.

Features

	Manages telephone calls within a business.
	All routing of calls is digital over the computer network (or even a wireless network).
	Unlimited number of extensions or external lines.
	Supports standard phone system features like call transfer, hold, and record.
	Includes a call queue sequencer with voice prompting and on-hold messages player.
	Uses IAX protocol and the open SIP standard for signalling (RFC 3261) so it works with the broad range of SIP compatible phones and other devices.
	Works with the majority of hardware type VoIP extensions which just plug into the LAN (eg. Grandstream, Sipura etc.).
	Works with standard desk phones An adapter may be necessary for use with some desk phones.
	Works with computer based softphones where you make calls through your computer.
	Works with USB memory phones plugged into your computer.
	Supports the international standard Session Initiation Protocol for VoIP (RFC 2543 and RFC 3261).
	Links directly to the Call Recording System to record calls if required.
	All configuration such as adding extensions is done using a webpage control panel through your internet browser so it can be done remotely.
	Hunt groups supported (i.e. the ability to have two or more phone extensions able to accept the same incoming call).