A2 VoIP Acceptable Use Policy

1. About the Acceptable Use Policy

This Acceptable Use Policy forms part of your Agreement for A2 VoIP Services and gives examples of what constitutes acceptable use of the A2 VoIP Services. Details of the other terms and conditions that apply to the A2 VoIP services are available from www.a2voip.com. Please note that both this Policy and the Terms and Conditions of A2 VoIP may be amended from time to time and re-published on our website: www.a2voip.com.

This Policy is designed to make sure the Services provided to A2 VoIP end users offer good value for money and are fast and reliable. You must ensure that any use of the Services, by yourself or others via your account, complies with this Policy. If you or others using the Services via your account contravene this Policy, we may:

• give you a notice to stop the unacceptable use(s); or
• terminate or suspend your Service(s), with or without notice or liability as we consider

appropriate, under the standard Terms and Conditions for customers.

Please advise us immediately if you become aware of any violation or suspected violation of this Policy.

2. VoIP Telephone Calls

2.1

If we reasonably believe that your use of the A2 VoIP Services, including (but not limited to) the total number of Internal Calls (i.e. calls from one A2 VoIP extension to another A2 VoIP extension) you make, is not consistent with normal, fair and reasonable use of such services then we will be entitled, at our sole option, to: impose limits on your Internal Calls; charge reasonable additional charges for calls made; or suspend or terminate the Service(s).

2.2

Wherever reasonably possible we will give you written notice before taking any such action, and allow a reasonable period to allow you to modify your use.

3. Communications via Our Service

3.1

You agree that you will not use the Service to do any of the following: 3.1.1. defame, abuse, harass, stalk, threaten, impersonate or otherwise cause annoyance, inconvenience or needless anxiety to any person or entity, or otherwise violate the legal rights of others (no matter where in the world those rights may exist) including the invasion of another person’s privacy; 3.1.2. send, receive, publish, post, distribute, disseminate, encourage the receipt of, upload, download, use or otherwise transmit over our service any material which is offensive, obscene, abusive, defamatory, indecent, harassing, menacing, criminal, fraudulent or otherwise unlawful or transmit information instructing, promoting, supporting or otherwise assisting in the carrying out of illegal or harmful activities, which includes (but is not limited to) instructions for the building or use of weapons; nor may you breach of the copyright, trademark, intellectual property, confidence, privacy or any other rights of any person; 3.1.3. participate in any way in the sending of fraudulent or unsolicited messages; 3.1.4. participate in any unlawful, fraudulent, criminal or otherwise illegal activities (this includes the use of malicious or potentially harmful hardware and software); 3.1.5. knowingly or negligently create, transmit, store, publish or upload any electronic material (including, without limit, files that contain viruses, corrupted files, Trojans or any other similar software or programmes) which is known or likely to cause, interrupt, damage, destroy or limit the functionality of any computer software, hardware or telecommunications equipment owned by us or any other Internet user or person;; 3.1.6. anything that may disrupt or interfere with the Company's Services; 3.1.7. launch "denial of service" attacks; "mailbombing" attacks; or "flooding" attacks against a host or network;

3.2

If you believe that anyone is using our service in an unacceptable manner, and in particular to carry out a prohibited activity as listed above, please call us on 020 3411 6411 or use the Live Phone Support Link on our site.

4. Use Of The A2 VoIP Service By Others

4.1	This Acceptable Use Policy applies to all users of the A2 VoIP Service, irrespective of whether that user is the account holder or a third party.
4.2	The A2 VoIP account holder is solely responsible for all use of the Service through (whether directly or indirectly) the account holder's account and it remains the responsibility of the A2 VoIP account holder to determine whether any of the content accessed via the Services is appropriate for children or others in their household or office to use.
4.3	You agree to take all reasonable steps to ensure that only those parties approved by you have access to A2 VoIP Service through your account. This includes ensuring the privacy and security of your account details, putting in place appropriate encryption and access protection mechanisms (especially when using wireless networks) and using up-to-date anti-virus, anti-trojan and anti-spyware protection. Please let us know as soon as possible if you know or suspect that your account is being used without your permission. You are responsible for ensuring that security information remains confidential so that the service cannot be used by any unauthorised person. The security information includes, but is not limited to, information controlling access to: any equipment, computer hardware systems or networks; any computer software or applications; or any other services accessed by you in the use of either of the above.
4.4	You must not sell, rent or otherwise grant on a commercial basis, (or offer to sell, rent or grant on a commercial basis) any rights to use or otherwise enjoy the A2 VoIP Services to any third parties, unless licensed to do so.
4.5	You shall not disclose any security information to any third party, or use the same for any purpose connected with the improper use of the network including accessing or attempting to access other parts of the services for which you do not have access rights.
4.6	You are responsible for all uses made of the Services through your account and for any breach of this Policy whether an unacceptable use occurs or is attempted, whether you knew or should have known about it, whether or not you carried out or attempted the unacceptable use alone, contributed to or acted with others or allowed any unacceptable use to occur by omission. You agree that we are not responsible for any of your activities in using the network.